Privacy Policy

Inner Path Health Services
Effective Date: 2026

Inner Path Health Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a safe, transparent, and responsible manner.

As a provider of disability, mental health, youth, and aged care services, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the collection, use, storage, and disclosure of personal information.

This Privacy Policy explains how we manage your personal information when you use our services or visit our website (iphs247.com).

> What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

> General Personal Information

  • Full name

  • Date of birth

  • Contact details (phone number, email, address)

  • Emergency contact details

  • Identification documents

> Sensitive Information

Due to the nature of our services, we may collect sensitive information such as:

  • Health and medical history

  • Disability information

  • Mental health status

  • NDIS plans and participant numbers

  • Cultural background (where relevant to care)

> Website Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

> How We Collect Personal Information

We collect information through:

  • Direct interactions (forms, phone calls, emails)

  • NDIS referrals and service agreements

  • Healthcare professionals or authorized representatives

  • Website forms and cookies

  • Third-party service providers (where permitted by law)

> Why We Collect Your Information

We collect and use your personal information to:

  • Provide NDIS and care services

  • Develop and manage individual support plans

  • Communicate with you and your family or carers

  • Process payments and manage funding

  • Comply with legal and regulatory obligations

  • Improve our services and website experience

> Disclosure of Personal Information

We may disclose your information to:

  • NDIS and government agencies

  • Healthcare professionals and service providers

  • Support coordinators and carers

  • IT and administrative service providers

  • Legal or regulatory authorities where required

We only share information when necessary and ensure appropriate safeguards are in place.

> Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Security measures include:

  • Secure digital storage systems

  • Password-protected databases

  • Staff confidentiality agreements

  • Restricted access to sensitive information

> Access and Correction

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

To do so, please contact us using the details below. We will respond within a reasonable time frame.

> Cookies and Website Analytics

Our website uses cookies and analytics tools to:

  • Improve user experience

  • Monitor website performance

  • Understand visitor behavior

You can disable cookies through your browser settings if you prefer.

> Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

> Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal and regulatory requirements

When no longer required, information is securely destroyed or de-identified.

> Complaints and Concerns

If you believe your privacy has been breached, you can contact us. We take all complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

> Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

> Contact Us

Inner Path Health Services
Sydney, NSW, Australia

Phone: 0435 305 840
Email: info@iphs247.com
Website: www.iphs247.com

> Consent

By using our services or accessing our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.